Returns & replacement
If your item arrives faulty or not as shown, we’ll make it right within 7 days.
Our 7-day replacement
We check every item and send you a video before it ships. Still, things can go wrong in transit. If your item is faulty, damaged on arrival or not as shown in our video or listing, tell us within 7 days of delivery and we’ll replace it.
Conditions
- Report the problem within 7 days of delivery.
- Keep the original box, accessories and any free items that came with it.
- Send a clear photo or short video showing the problem.
- The item should not be damaged by misuse, water, drops or wrong voltage.
What isn’t covered
- Change of mind after the item has been used.
- Normal wear and tear, or damage after delivery.
- Items that match the video we sent you before dispatch.
How it works
- Message us on WhatsApp with your order reference and a photo or video of the problem.
- We reply and arrange the return pickup or tell you how to send it back.
- Once we receive and check it, we send your replacement.
If the same item is out of stock, we’ll offer a similar item or a refund — your choice. For faulty or not-as-shown items, we cover the delivery charges.