Frequently asked questions
Everything about ordering, delivery, payment and replacements.
Do I have to pay in advance?
Usually no. Cash on Delivery is available all over Pakistan — ghar pe pay karein. A few products need a small advance or full payment first; this is always shown on the product page and at checkout before you order.
Which payment methods do you accept?
Cash on Delivery, JazzCash, EasyPaisa and bank transfer. For online payments we send our account details on WhatsApp after confirming your order. Only pay to accounts shared from our official number, +92 314 1459889.
How do I know the product is in good condition?
We check every item before dispatch and send you a short video of your exact piece on WhatsApp before it ships. If it doesn’t look right, tell us and we won’t send it.
How long does delivery take?
Usually 2–4 working days in major cities and 4–7 working days elsewhere, after we confirm your order on WhatsApp.
What if my item is faulty or not as shown?
Message us on WhatsApp within 7 days of delivery with a photo or video. We’ll replace it. Please keep the box and accessories.
How do I place an order?
Add items to your cart and fill in the short checkout form — your order opens in WhatsApp, ready to send. Or tap “Order on WhatsApp” on any product page.
How much is delivery?
Delivery is Rs. 250 per order, and free on orders of Rs. 5,000 or more.
Which cities do you deliver to?
All over Pakistan — big cities and small towns. If your area is very remote, we’ll confirm on WhatsApp before dispatch.
Can I open the parcel before paying?
Courier rules on opening parcels vary. That’s exactly why we send you a video of your item before it ships — so you know what’s inside before you pay.
Why do some products say “Price coming soon”?
We only show a price once it’s confirmed. Tap “Ask price on WhatsApp” and we’ll tell you today’s price straight away.
Can I send a product as a gift?
Yes. Put the receiver’s name, number and address in the checkout form, and add a note. Tell us on WhatsApp if it’s a surprise and we’ll coordinate.
Can I cancel or change my order?
Yes — message us on WhatsApp before the order is dispatched and we’ll change or cancel it. Once shipped, you can use our replacement policy if the item is faulty or not as shown.
Do you have a shop I can visit?
We’re an online store for now, which keeps our prices fair. A real person answers every WhatsApp message, and you can see your item on video before it ships.
What are your support hours?
Mon–Sun · 10 AM – 10 PM (PKT). Messages sent after hours are answered first thing the next morning.
Still have a question?
Ask us on WhatsApp — a real person replies.